Conveyancing Shop Lawyers Limited ("we", "us" or "our") respects your privacy and is committed to protecting the personal information we hold about you.

This Privacy Statement explains what personal information we collect, why we collect it, how we use and protect it, when we may share it with others, and your rights in relation to your information.

We handle personal information in accordance with the Privacy Act 2020 and other applicable New Zealand laws.

1. Who we are

Conveyancing Shop Lawyers Limited is a New Zealand law firm providing property, commercial and related legal services.

Our offices are located in Pukekohe and Botany, Auckland.

If you have any questions about how we handle your personal information, or wish to exercise your privacy rights, please contact us using the details at the end of this statement.

2. What personal information do we collect?

The information we collect will depend on how you interact with us and the services you require.

This may include:

• your name and contact details, including address, telephone number and email address
• information about a property, property transaction, business or legal matter
• information provided through a fee estimate or enquiry
• documents and information you provide to us
• identification and verification information required for legal or regulatory purposes
• information required to comply with anti-money laundering and other legal obligations
• instructions and communications with you
• billing and payment information
• information required to establish and maintain a solicitor-client relationship
• information received from other people or organisations in connection with your legal matter
• technical information relating to your use of our website, such as IP address, browser, device and pages visited

Depending on your legal matter, we may also collect information about other people involved in the matter, such as a spouse or partner, co-owner, trustee, beneficiary, director, shareholder, purchaser, seller or other relevant person.

3. How do we collect personal information?

Where reasonably practicable, we collect personal information directly from you. This may be through telephone calls, emails, our website, fee estimate requests, documents you provide, when you become a client, or through communications with our lawyers and staff.

We may also receive information from other people or organisations where this is necessary or permitted, including another lawyer, real estate agent, bank or lender, property professional, government agency, company, trust, organisation or authorised person.

Where the Privacy Act requires us to notify you when information is collected indirectly, we will take reasonable steps to do so.

4. Why do we collect and use personal information?

We may collect and use personal information for purposes including:

• responding to enquiries and providing fee estimates
• providing legal advice and services
• carrying out conveyancing and property transactions
• acting on your instructions
• communicating with you and other parties involved in your matter
• preparing documents and completing legal transactions
• confirming identity and authority
• meeting legal, professional and regulatory obligations
• complying with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and other applicable requirements
• maintaining appropriate legal and business records
• billing and recovering fees
• managing and improving our services and website
• statistical and analytical purposes, including understanding how our website and services are used
• dealing with complaints and disputes
• protecting and exercising our legal rights and the rights of our clients

We may also use your contact information to provide information about our services, technical or administrative matters, customer service, legal updates and other information that may be relevant to you.

We do not rent or sell your personal information.

We do not share your personal information with third parties for their own marketing purposes except where you have authorised us to do so or where otherwise permitted by law.

5. Marketing

We may use your contact details to provide information about our services, legal updates, articles, events and other relevant information.

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

You can unsubscribe from marketing communications at any time.

Even if you opt out of marketing communications, we may still contact you about your legal matter, our services, your account, a transaction, or administrative or legal matters.

6. Who may we share your information with?

We will only disclose your personal information where this is permitted or required by law, necessary to provide our services, or authorised by you.

We do not rent, sell or otherwise trade your personal information.

Depending on your legal matter, we may share information with:

• other lawyers or legal advisers
• banks and lenders
• real estate agents
• surveyors, valuers, accountants, tax advisers and other professional advisers
• Land Information New Zealand and other government agencies
• local authorities
• the Companies Office and other public registers
• other parties to a transaction and their professional advisers
• courts, tribunals and other bodies where required
• technology, document management, accounting, communications, hosting and other service providers
• other people or organisations where you have authorised us to do so

We may disclose information to related companies, contractors, subcontractors and trusted service providers where reasonably necessary to provide our services or operate our business.

These providers may assist with hosting and operating our website, providing online services, storing and processing information, document management, electronic communications, accounting and payment services, website analytics, technical diagnostics, research, statistical analysis and improving our technology and services.

Some service providers may be located outside New Zealand, or may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that any disclosure or transfer is handled in accordance with the Privacy Act 2020.

Business sale, restructuring or change of ownership

If the firm is sold, merged or otherwise changes ownership, the business may be transferred to another New Zealand law firm. Any transfer of client matters or personal information will be handled in accordance with the Privacy Act 2020, client instructions and the professional obligations that apply to lawyers. The receiving lawyer or law firm will be subject to the same professional duties regarding confidentiality, client care and the handling of client information.

7. When may we disclose information for legal or security reasons?

We may collect, use or disclose personal information where we reasonably believe this is necessary or appropriate to:

• comply with a law, regulation, court order, legal process or lawful government request
• meet professional or regulatory obligations
• investigate or respond to a suspected breach of our terms or policies
• investigate, detect or prevent fraud, illegal activity or other wrongdoing
• protect the security of our systems, website, clients or business
• establish, exercise or defend legal rights or claims
• protect the rights, property or safety of any person
• cooperate with law enforcement or government agencies where required or permitted by law

Any disclosure will be limited to what is reasonably necessary for the relevant purpose.

8. What happens if you do not provide information?

Providing personal information is generally voluntary. However, some information is necessary for us to provide legal services, complete a transaction or meet legal and professional requirements.

If you do not provide information that we reasonably require, we may not be able to provide a particular service, act on your instructions, complete a transaction or respond fully to your enquiry.

Where information is required by law, we will explain this where appropriate.

9. Legal and regulatory obligations

As a law firm, we have legal, professional and regulatory obligations that may require us to collect, verify, use, retain or disclose personal information.

These obligations may include requirements under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and other applicable legislation and professional rules.

We may therefore need to retain certain information for legal, professional, accounting or regulatory purposes.

10. Keeping your information secure

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

Our safeguards may include physical, administrative and technical measures appropriate to the nature of the information we hold.

However, no method of storing or transmitting information is completely secure.

If we become aware of a privacy breach that is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals where required by the Privacy Act.

11. How long do we keep your information?

We retain personal information and client records only for as long as required by law, our professional obligations, or for another lawful purpose.

Once the applicable retention period has expired and we no longer have a lawful reason to retain the information, records may be securely destroyed or deleted.

We are not obliged to retain records indefinitely once the applicable legal and professional retention requirements have been met.

If you wish to retain copies of documents from your matter for your own records, it is your responsibility to request copies from us before the applicable retention period expires.

12. Website, cookies and analytics

When you use our website, we may collect technical information such as your IP address, browser type, device information, pages visited and information about how you use the website.

We may use cookies and similar technologies to help our website function, understand how it is used and improve our website and services.

We use Google Analytics to help us understand website usage, including information about pages visited, approximate location, device and browser information and general usage patterns.

We may use statistical and analytical information to understand website traffic, improve our website and improve our services.

You can control or disable cookies through your browser settings, although some website functions may not work properly if cookies are disabled.

Third-party website services may collect or process information in accordance with their own privacy policies.

13. Accessing and correcting your information

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you and to request that information be corrected.

You may ask us to confirm whether we hold personal information about you and, where appropriate, request a copy of that information.

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be permitted or required to refuse access or correction. Where this occurs, we will provide an explanation where permitted by law.

Additional requests

Depending on the circumstances and applicable law, you may also ask us to:

• provide your personal information in a structured, commonly used electronic format where reasonably practicable
• delete or destroy information where there is no longer a lawful or legitimate reason for us to retain it
• restrict or stop a particular use of your information
• object to a particular use or disclosure of your information

These rights are not absolute and may be subject to the Privacy Act, our legal and professional obligations, lawful retention requirements and other applicable laws.

For example, we may be required to retain information relating to a legal matter for professional, regulatory, accounting or legal purposes and may therefore be unable to delete it on request.

14. Privacy concerns and complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve the issue.

Conveyancing Shop Lawyers Limited
Email: info@conveyancingshop.co.nz
Phone: 0800 SOLICITOR

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.

15. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our business, technology, legal requirements or the way we handle personal information.

The most recent version will be published on our website with the date it was last updated.

16. Contact us

Conveyancing Shop Lawyers Limited
2 King Street, Pukekohe, Auckland
Email: info@conveyancingshop.co.nz
Phone: 0800 SOLICITOR
Website: www.conveyancingshop.co.nz

Last updated: September 2026